The following is the privacy policy (hereinafter, “web privacy policy” or “policy”) governing the Web Platform https://www.teidebynightbookings.com (hereinafter, “the Platform”) owned by TELEFÉRICO DEL PICO DE TEIDE, S.A. (hereinafter “TELEFÉRICO”), with a registered office at Calle San Francisco, No. 5, 4th Floor, 38002, Santa Cruz de Tenerife, Tax ID No. A-38002549, registered in the Santa Cruz de Tenerife Business Register on Page 15, Folio 174, Book 1 of Section 3.
You can contact TELEFÉRICO by calling 922010444 or by emailing info@volcanoteide.com.
PLEASE TAKE A FEW MINUTES TO READ OUR PRIVACY POLICY—IT WON'T TAKE LONG. WE’VE WRITTEN THIS POLICY IN SIMPLE, CLEAR, EASY-TO-UNDERSTAND TERMS TO EXPLAIN YOUR RIGHTS AND HOW WE PROCESS AND PROTECT YOUR PERSONAL DATA. YOUR SECURITY AND THE SECURITY OF YOUR PERSONAL DATA ARE EXTREMELY IMPORTANT TO US, WE WORK HARD TO ENSURE THEY ARE PROTECTED.
WHO DOES THIS POLICY CONCERN?
This policy applies to all users of the platform who are physical people (hereinafter, indiscriminately, “the user” o r“the users” whether they are customers of TELEFÉRICO or not. By "personal data," we mean any information relating to an identified or identifiable natural person. If you are already a customer of TELEFÉRICO, because you have signed contract with us, you should also refer to the information in your contract for its specific privacy terms.
WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL DATA IF YOU BROWSE OR USE OUR WEB PLATFORM?
We are responsible for processing your personal data:
- Full name of the entity: TELEFÉRICO DEL PICO DE TEIDE, S.A.
- CIF (TAX NO.): A-38002549
- Registered office: Calle San Francisco, Number 5, 4º, 38002, Santa Cruz de Tenerife.
- Contact telephone:+34 922010444
- General contact email:info@volcanoteide.com
WHO IS THE DATA PROTECTION OFFICER (DPO) FOR TELEFÉRICO?
TELEFERICO has appointed a DATA PROTECTION OFFICER (DPO), whom users may contact regarding any matters related to the processing of their personal data and to exercise their rights in accordance with the provisions of the GDPR. You can contact our DPO using the following contact information:
- Mailing address: Calle San Francisco, Número 5, 4º, 38002, Santa Cruz de Tenerife
- Contact email:dpd@volcanoteide.com
DATA PROCESSING CONDUCTED THROUGH THE PLATFORM
Purpose for data processing | Further information | Data categories | Legal Basis | Retention period |
Browsing the website | Allowing you to access the information and content provided on the site. | Web browsing data (data related to your web browsing activity, including cookie information, websites you visit, time spent online, etc.). | Your consent, specifically when you accept or authorise the use of cookies that require it, in accordance with the provisions of our Cookie Policy (pursuant to Article 6.1(a) of the GDPR). | Your data will be retained for as long as is strictly necessary to enable you to navigate and use our website and its content properly. |
Responding to your requests or inquiries | The contact form is available in the “Contact” section of the platform. | • Identifying personal data (name and surname). | Your consent | For the length of time strictly necessary to resolve or attend to the same. |
Handling issues or complaints | Email: info@teidebynight.com | • Identifying personal data (name and surname, ID number). | Your consent and, where applicable, the carrying out of precontractual measures at the request of the user/interested party. | For the time necessary to properly address your complaints, or, if such complaints involve the implementation of precontractual measures or the execution of a contract with TELEFÉRICO, for as long as necessary to fully satisfy such implementation or request. |
Where the legal basis for the processing of your personal data is your consent, you are reminded that you have the right to withdraw it at any time, free of charge, simply by writing to our Data Protection Officer at: dpd@volcanoteide.com
With regard to the retention period, as a general rule, when personal data are no longer necessary for the processing purposes for which they were collected, they will be blocked and will remain available only to the competent authorities for the possible determination of legal liability arising from their processing, always in accordance with applicable regulations. Such data may not be used for any purposes other than these. Once the applicable legal time limits for data retention have expired, your data will be deleted in accordance with applicable regulations and may also, if applicable, be securely anonymized by TELEFÉRICO (anonymized/non-personal data).
WHAT ARE THE CONSEQUENCES OF NOT PROVIDING YOUR DATA?
We strive to request or collect only the minimum and essential data necessary to carry out the processing of personal data that we perform in full accordance with our corporate purpose and objectives. All of this is in accordance with the principles set forth in the applicable regulations.
However, failure to provide your personal information could make it impossible to: 1) navigate our website properly (disabled technical cookies)
The personal information and data you provide must always be sufficient, relevant and limited to what is requested through the platform’s forms; 2) accurate, up-to-date, and truthful, so that we can properly verify your identity and grant you access to the platform’s services.
Users will be fully responsible for the data and information they provide to TELEFÉRICO within the framework of the platform and, where applicable, to the services they request or contract from us.
DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
As a general rule, we do not share your data with third parties, nor do we sell or provide it to them. However, as a customer of TELEFÉRICO, your personal data may be shared with our partner entities, in the manner and for the purposes described in the contracts entered into with them and/or with us. For the purposes indicated above, your personal data may be disclosed, where applicable, to the following recipients:
- To public authorities in the cases provided for by law.
- State Security Forces and Agencies.
- Courts and Tribunals.
Similarly, certain third parties may have access to your personal data in connection with the services they provide to TELEFÉRICO. For example, in the case of third-party cookies used on the platform (see cookie policy).
TELEFÉRICO has various entities responsible for processing the personal data under its control, granting them access to such data as trusted service providers, and only to the extent strictly necessary for the provision of the services contracted with them. Such data processors operate under a service agreement in accordance with the terms, conditions, and safeguards set forth in Article 28 of the GDPR. TELEFÉRICO carries out the corresponding checks, inspections, and audits in this area to verify that those data processors strictly comply with the agreements entered into for that purpose and the applicable legislation.
DO WE TRANSFER YOUR DATA INTERNATIONALLY?
Please note that as a rule, we do not expect to make any international transfers of your personal data, and that TELEFÉRICO adopts the necessary measures and guarantees in compliance with current personal data protection legislation. Notwithstanding the foregoing, our cookie policy contains information about the use of cookies by third parties that may engage in international transfers of personal data. You can view the privacy policies of the third parties that use cookies on this website via our Cookie Policy.
WHAT RIGHTS DO YOU HAVE, WHAT DO THEY INVOLVE AND HOW CAN YOU EXERCISE THEM?
You may exercise your rights of access, rectification, erasure, data portability, restriction of processing, and objection by sending a letter to the company’s registered office at Calle San Francisco, No. 5, 4th Floor, 38002, Santa Cruz de Tenerife, or by email to the Data Protection Officer dpd@volcanoteide.com.
Please note that if you believe your personal rights have not been properly addressed, you may file a complaint with the competent supervisory authority, which in this case is the Spanish Data Protection Agency (AEPD). For more information, visit the website www.aepd.es, although we encourage you to contact our DPO first (dpd@volcanoteide.com).
DO WE TAKE MEASURES TO SAFEGUARD AND PROTECT YOUR PERSONAL DATA?
Taking into consideration the nature, scope, context and stated purposes of data processing, as well as the likelihood of serious risk to your rights and liberties, TELEFÉRICO applies (and will continue to apply) appropriate technical and administrative measures to ensure the proper security and protection of your personal data, applying standards of privacy by design and by default, in addition to applying a concurrent risk-focused system which will be reviewed and updated by TELEFÉRICO as needed. The use of the Hypertext Transfer Protocol Secure (HTTPS) on our platform provides an enhanced guarantee personal data security.
VALIDITY AND AMENDMENT OF THE PRIVACY POLICY
TELEFÉRICO reserves the right to modify this policy to adapt it to future applicable legislative, doctrinal, or jurisprudential developments, or for technical, operational, commercial, corporate, and business reasons, and will provide you with reasonable advance notice of any changes whenever possible. We recommend that you read this policy carefully each time you access this platform, as any changes will be posted here.